Answers to common questions about buying, selling, and your account
Buying
How do I place an order?
Browse products, add items to your cart, then go to checkout. Choose your delivery address and payment method to complete the order.
How can I track my order?
Go to Dashboard → My Orders. Each order shows its current status: Pending, Shipped, or Delivered.
Can I cancel an order?
Yes, while it is still Pending: open Dashboard → My Orders, expand the order and choose Cancel order. Orders that are already shipped or paid online can't be cancelled there, so please contact support.
How do returns work?
If an item is damaged or not as described, contact support within 7 days of delivery with your order ID and photos.
Who can review a product?
Buyers who received the product. The review form on the product page opens once your order is marked Delivered, and you can edit or delete your review later.
Selling
How do I become a seller?
Submit a seller request from your account. Once an admin approves it, your role becomes Seller and you can access the seller dashboard.
How do I add products?
Go to Seller Dashboard → Add New Product. Fill in name, price, category, stock, images, and optional variants (size/color).
When do I get paid?
Earnings are calculated from delivered orders. Check Earnings & Payouts in your seller dashboard. Full payout requests will be available later.
How do I manage stock?
Use the Inventory page to update product and variant stock levels. Low stock items are highlighted automatically.
Orders & Payments
What payment methods are accepted?
Cash on delivery, or online payment by card or mobile banking (such as bKash and Nagad) through SSLCommerz. Online payments are made on SSLCommerz's secure page.
Why was my order cancelled?
Orders may be cancelled due to stock issues, payment failure, or seller/admin action. Check your order details or contact support.
Account
How do I update my profile?
Buyers: Dashboard → Profile Settings. Sellers: Dashboard → Store Settings or Profile.
I forgot my password
Password reset by email isn't available yet. If you signed up with Google, use Sign in with Google; otherwise email support@easybuy.com and we'll help you get back into your account.
Still need help?
Reach out and we'll get back to you as soon as possible.
